Terms of service

Last updated: 02.04.2026

Overview

Welcome to SERVIR (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website theservir.com and related services (the “Services”).

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products to you.

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

1. Eligibility & Accounts

By using our Services, you confirm that:

  • You are at least the legal age in your jurisdiction, or

  • You are using the Services with the consent of a parent or legal guardian

If you create an account, you agree to:

  • Provide accurate and complete information

  • Keep your login details secure

  • Notify us of any unauthorized use of your account

You are responsible for all activity carried out under your account.

2. Products & Information

We aim to ensure all product descriptions, images, and pricing are accurate. However:

  • Product appearance (such as color) may vary depending on your device

  • Availability may change without notice

  • We reserve the right to modify or discontinue products

Nothing in this section affects your statutory consumer rights.

3. Orders & Acceptance

When you place an order, you are making an offer to purchase a product.

Your order is accepted once we send a confirmation email. We reserve the right to cancel or refuse orders in cases such as:

  • Suspected fraudulent activity

  • Pricing or technical errors

  • Product unavailability

If payment has already been made, any cancelled order will be refunded in line with our Return & Refund Policy.

Orders are intended for personal use unless otherwise agreed.

4. Pricing & Payment

All prices are displayed in British Pounds (GBP).

Unless otherwise stated, prices may exclude:

  • Shipping costs

  • Import duties or customs fees (if applicable)

  • Applicable taxes

You agree to provide accurate billing and payment details. By completing a purchase, you confirm that you are authorized to use the chosen payment method.

5. Shipping & Delivery

Estimated delivery times are outlined in our Shipping Policy and are provided as a guideline only.

While we work with reliable carriers, delays may occur due to:

  • Courier or logistics issues

  • Customs processing

  • Events beyond our control

Responsibility for the goods transfers to you once delivery is completed at the provided address.

Your statutory rights remain unaffected.

6. Returns & Refunds

All returns, exchanges, and refunds are handled in accordance with our Return & Refund Policy.

7. Intellectual Property

All content on our website — including text, images, graphics, logos, and design — is owned by SERVIR or its partners and is protected by intellectual property laws.

You may use our website for personal, non-commercial purposes only. Any unauthorized use, reproduction, or resale is strictly prohibited.

8. Third-Party Links & Services

Our website may include links to third-party websites or tools.

We are not responsible for the content, policies, or practices of third-party services. We recommend reviewing their terms and privacy policies before engaging with them.

9. Shopify Platform

Our store operates using Shopify’s platform.

All purchases are made directly with SERVIR. Shopify provides the technical infrastructure but is not responsible for our products, order fulfillment, or customer service.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

As our store is hosted on Shopify, certain data may also be processed by Shopify under their own privacy practices.

11. Acceptable Use

You agree not to use our Services:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To distribute malicious software

  • To interfere with website security

  • To provide false or misleading information

We reserve the right to restrict or terminate access if these Terms are violated.

12. Disclaimer of Warranties

Our Services are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free operation. However, nothing in these Terms limits rights that cannot be excluded under applicable law.

13. Limitation of Liability

To the fullest extent permitted by law, SERVIR is not liable for indirect or consequential damages arising from the use of our Services.

This does not apply to:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under law

14. Termination

We may suspend or terminate access to our Services if these Terms are breached.

Any obligations incurred prior to termination will remain in effect.

15. Governing Law

These Terms are governed by the laws of the United Kingdom.

This does not affect any mandatory consumer protection rights applicable in your country of residence.

16. Changes to These Terms

We may update these Terms periodically for legal, operational, or regulatory reasons.

The latest version will always be available on this page. Continued use of our Services after updates indicates acceptance of the revised Terms.

Contact Information

Company Name: SERVIR LTD
Business Address: 27 Old Gloucester St, London, United Kingdom, WC1N 3AX
(Address for administrative purposes only. No physical store at this location.)

Email: info@theservir.com

Customer Support Hours:
Monday to Saturday: 10:00 AM – 5:00 PM (GMT+0)

Response Time:
Within 1–2 business days