FAQ

Welcome to the SRVR FAQ page.


Here you’ll find answers to common questions about ordering, shipping, returns, and customer support.

If you need further assistance, feel free to visit our Contact Us page or email us at info@theservir.com.

1. How long does delivery take?

Order Cut-Off Time:
5:00 PM (GMT+0). Orders placed after this time will be processed on the next business day, which may slightly extend delivery times.

Processing Time:
1–3 business days (Monday to Friday). Once processed, your order will be shipped with one of our trusted carriers.

Shipping Time:
3–14 business days (Monday to Friday)

Estimated Total Delivery Time:
4–17 business days

Please note that delivery times are estimates and may vary due to carrier delays or peak seasons.

For more details, please refer to our Shipping Policy.

2. Do you offer free shipping?

Yes, we offer free standard shipping within the United Kingdom, unless stated otherwise at checkout.

For more information, please see our Shipping Policy.

3. What if I receive a damaged or defective item?

If your item arrives damaged or defective, we will review the issue and may offer a replacement or refund in line with our Return & Refund Policy.

Please check our Return Policy for full details and eligibility.

4. Can I cancel my order?

Orders can be cancelled within 24 hours of being placed.

After this time, cancellation may not be possible if the order has already been processed or shipped.

To request a cancellation, please contact us as soon as possible via our Contact Us page.

5. What is your return policy?

We offer returns in accordance with applicable consumer protection laws.

For full details on eligibility, timeframes, and return instructions, please review our Return Policy.

6. When will I receive my refund?

Once your return is received and inspected, eligible refunds are processed within 7 business days.

Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For more information, please refer to our Refund Policy.

7. Do your items come with a warranty?

Some products may include a limited 30-day warranty covering manufacturing defects.

Full details, including exclusions and how to make a claim, can be found in our Return Policy.

8. How can I contact customer support?

You can reach our support team by:

We aim to respond within 1–2 business days (Monday to Friday) during working hours.

9. Do you offer international shipping?

At this time, we ship within the United Kingdom only.

We may expand our shipping locations in the future — any updates will be shared in our Shipping Policy.

10. Do you have a physical store?

Currently, Servir operates exclusively online through our official website.

11. Do you accept bulk or wholesale orders?

We may accommodate bulk or wholesale orders depending on product availability.

For inquiries, please contact us via our Contact Us page.

12. How do I exchange an item?

If exchanges are available for your item, full instructions and eligibility criteria can be found in our Return Policy.

Please review the policy before submitting a request.

13. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details.

You can also track your order anytime via our Track My Order page.

Contact Information

Company Name: SERVIR LTD
Business Address: 27 Old Gloucester St, London, United Kingdom, WC1N 3AX
(This address is for administrative purposes only. No physical store at this location.)

Email: info@theservir.com

Customer Support Hours:
Monday to Saturday: 10:00 AM – 5:00 PM (GMT+0)

Response Time:
Within 1–2 business days