Privacy policy

Last updated: 02.04.2026

At SERVIR LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from theservir.com (the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to any data that identifies you or can be linked to you.

Depending on how you interact with our website, we may collect:

  • Contact Information: name, billing and shipping address, phone number, email
  • Order Information: details of purchases, returns, or exchanges
  • Payment Information: payment method and transaction confirmation (we do not store full card details)
  • Account Information: login credentials (if you create an account)
  • Device Information: IP address, browser type, time zone, cookies
  • Usage Data: how you browse and interact with our site
  • Customer Support Data: any messages or inquiries you send to us

We do not knowingly collect personal data from individuals below the legal age in their jurisdiction.

How We Collect Your Information

We collect information in several ways:

  • Directly from you (when placing orders, contacting us, or creating an account)
  • Automatically through cookies and similar tracking technologies
  • From service providers that help operate our website, process payments, and deliver orders
  • From third-party partners, where permitted by law

How We Use Your Information

Your personal information may be used to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order updates and service-related communications
  • Improve website performance and user experience
  • Detect and prevent fraud
  • Comply with legal requirements
  • Send marketing communications (you can opt out at any time)

We only process your data when we have a valid legal basis under applicable laws.

Marketing Communications

If you subscribe to our marketing emails, you may unsubscribe at any time using the link included in each message.

Please note that even if you opt out, you may still receive essential service emails such as order confirmations and updates.

How We Share Your Information

We may share your information with trusted partners, including:

  • Shopify (to operate our store)
  • Payment processors and financial institutions
  • Shipping and logistics providers
  • IT, analytics, and customer support services
  • Legal or regulatory authorities when required

We do not sell your personal information.

Where necessary, we apply appropriate safeguards for international data transfers.

Data Security

We implement appropriate technical and organizational measures to protect your personal information.

However, no online system is completely secure. While we take reasonable steps to safeguard your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements

When data is no longer needed, it is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (where applicable)

To exercise your rights, please contact us at info@theservir.com or via our Contact Us page.

We may request verification of your identity before processing your request.

International Data Transfers

Your information may be processed outside your country of residence, including by our service providers.

Where required, we rely on recognized legal safeguards (such as Standard Contractual Clauses) to ensure your data is protected.

Third-Party Links

Our website may include links to external websites. We are not responsible for their content or privacy practices.

We recommend reviewing their privacy policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Information

Company Name: SERVIR LTD
Business Address: 27 Old Gloucester St, London, United Kingdom, WC1N 3AX
(Address for administrative purposes only. No physical store at this location.)

Email: info@theservir.com

Customer Support Hours:
Monday to Saturday: 10:00 AM – 5:00 PM (GMT+0)

Response Time:
Within 1–2 business days