Shipping policy

Last updated: 02.04.2026

At SERVIR LTD, we strive to provide reliable and transparent delivery services across the United Kingdom. Please review the information below before placing your order.

1. Shipping Coverage

We currently deliver within the United Kingdom only.

Shipping availability may be updated from time to time. The latest version of this policy will always be available on this page.

2. Order Processing

Orders are typically processed within 1–3 business days (Monday to Friday), excluding public holidays.

During busy periods such as sales or peak seasons, processing times may be slightly extended. If there is a significant delay, we will notify you using the contact details provided at checkout.

Orders placed after 5:00 PM (GMT+0) will be processed on the next business day.

Time Zone: Greenwich Mean Time (GMT+0), London, UK

3. Shipping Costs

We offer free standard shipping on all UK orders unless stated otherwise at checkout.

There are no hidden fees or handling charges.

4. Estimated Delivery Time

Order Cut-Off Time:
5:00 PM (GMT+0). Orders placed after this time will be processed the next business day.

Processing Time:
1–3 business days (Monday to Friday)

Transit Time:
3–14 business days (Monday to Friday)

Estimated Total Delivery Time:
4–17 business days

Please note that delivery times are estimates and cannot be guaranteed. Delays may occur due to:

  • Courier or logistics provider issues
  • Severe weather conditions
  • Public holidays
  • Other factors outside our control

You will receive a shipping confirmation email once your order has been dispatched.

5. Shipping Restrictions

We currently do not deliver to:

  • PO Box addresses
  • APO/FPO/DPO military addresses
  • Certain remote or restricted locations

Some items may also be subject to delivery limitations based on carrier policies or UK regulations.

6. Failed Delivery or Incorrect Address

Please ensure your shipping details are accurate at checkout.

If a package is returned due to:

  • Incorrect or incomplete address
  • Failed delivery attempts
  • Refusal of delivery

We will contact you to arrange re-delivery. Additional shipping charges may apply if the issue was caused by incorrect information provided by the customer.

7. Lost or Damaged Parcels

If your order arrives damaged or has not been delivered within a reasonable timeframe, please contact us at info@theservir.com within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate and provide a suitable resolution, which may include a replacement or refund in line with our Return & Refund Policy.

Your statutory consumer rights remain unaffected.

8. Policy Updates

We may update this Shipping Policy from time to time to reflect operational, legal, or regulatory changes.

The most recent version will always be published on this page.

Contact Information

Company Name: SERVIR LTD
Business Address: 27 Old Gloucester St, London, United Kingdom, WC1N 3AX
(Address for administrative purposes only. No physical store at this location.)

Email: info@theservir.com

Customer Support Hours:
Monday to Saturday: 10:00 AM – 5:00 PM (GMT+0)

Response Time:
Within 1–2 business days