Refund policy

At SERVIR, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward and transparent return process to make things as easy as possible.

30-Day Return Guarantee

You may request a return within 30 days of receiving your order.

To be eligible, items must be:

  • Unused and in original condition
  • Free from marks, stains, or damage
  • Returned with all original packaging, labels, and accessories

Our customer support team is here to assist you every step of the way.

Restocking Fee: None — we do not charge any restocking fees.

Return Policy Overview

  • Return Window: 30 days from delivery
  • Condition Requirements: Unused, undamaged, and in original packaging
  • Support: Full assistance provided during the return process
  • Restocking Fee: £0 — no additional return fees

Return Shipping Costs

Defective or Incorrect Items
If your item arrives damaged, faulty, or incorrect, we will cover all return shipping costs.

Change of Mind
If you wish to return an item due to sizing issues, ordering the wrong product, or personal preference, return shipping costs will be your responsibility.

Please note: Original shipping fees are non-refundable.

How to Request a Return

  1. Contact Us
    Email info@theservir.com with your order number and reason for return.
  2. Prepare Your Item
    Pack the product securely in its original packaging, including all tags and accessories.
  3. Send Your Return
    Follow the instructions provided in your return authorization email. You may use our recommended carrier or any reliable, trackable shipping service.

Refund Process

  • Inspection: All returned items are checked upon arrival to ensure they meet our return criteria.
  • Refund Issuance: Once approved, refunds are processed to your original payment method within 7 business days.

Please note that processing times may vary depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at info@theservir.com. Our team will be happy to assist you.

Need Help?

If you have any questions about returns or refunds, please visit our FAQ page or contact our support team directly.

Contact Information

Company Name: SERVIR LTD
Business Address: 27 Old Gloucester St, London, United Kingdom, WC1N 3AX
(Address for administrative purposes only. No physical store at this location.)

Email: info@theservir.com

Customer Support Hours:
Monday to Saturday: 10:00 AM – 5:00 PM (GMT+0)

Response Time:
Within 1–2 business days