Refund policy

Last updated: 21.07.2026

At SERVIR, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward and transparent return process to make things as easy as possible.

30-Day Return Guarantee

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving it and receive a full refund. In addition to your statutory rights, we offer an extended 30-day return window. For returns beyond your statutory 14-day right, items should be unused and in original packaging.

To be eligible, items must be:

  • Unused and in original condition
  • Free from marks, stains, or damage
  • Returned with all original packaging, labels, and accessories

Our customer support team is here to assist you every step of the way.

Restocking Fee: None — we do not charge any restocking fees.

Return Policy Overview

  • Return Window: 30 days from delivery
  • Condition Requirements: Unused, undamaged, and in original packaging
  • Support: Full assistance provided during the return process
  • Restocking Fee: £0 — no additional return fees

Return Shipping Costs

Defective or Incorrect Items
If your item is faulty, you are entitled to a full refund within 30 days of delivery, and we will cover return postage.

Change of Mind
If you wish to return an item due to sizing issues, ordering the wrong product, or personal preference, return shipping costs will be your responsibility.

How to Request a Return

  1. Contact Us
    Email info@theservir.com with your order number and reason for return.
  2. Prepare Your Item
    Pack the product securely in its original packaging, including all tags and accessories.
  3. Send Your Return
    Follow the instructions provided in your return authorization email. You may use our recommended carrier or any reliable, trackable shipping service. Returns are accepted at our UK returns address, provided with your return authorisation.

Refund Process

  • Inspection: All returned items are checked upon arrival to ensure they meet our return criteria.
  • Refund Issuance: Once approved, refunds are processed to your original payment method within 7 business days.

Please note that processing times may vary depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at info@theservir.com. Our team will be happy to assist you.

Need Help?

If you have any questions about returns or refunds, please visit our FAQ page or contact our support team directly.

Contact Information

Company Name: SERVIR LTD · Registered in England & Wales, Company No. 16903757
Business Address: 27 Old Gloucester St, London, United Kingdom, WC1N 3AX
(Address for administrative purposes only. Online-only store.)

Email: info@theservir.com

Customer Support Hours:
Monday to Saturday: 10:00 AM – 5:00 PM (GMT+0)

Response Time:
Within 1–2 business days